Is delivery really free?

Yes, delivery is 100% free on all orders, worldwide. We have a network of strategically located warehouses for efficient logistics.

What are the delivery times?

Our products are delivered within 2 to 3 weeks, with an average of 15 days. You will receive an email at each stage: shipping, transit, delivery.

How do I track my order?

Go to our package tracking page accessible from your account or via the link received by email after shipment.

What payment methods do you accept?

We accept credit cards (Visa, Mastercard), PayPal, Apple Pay, Bancontact, iDEAL, Shop Pay and many others. All payments are secured by SSL encryption.

Absolutely. All payments are protected by SSL encryption. No banking data is stored on our site. Check for the padlock and https:// in your address bar.

Can I return an item?

Yes, you have 14 days after receipt to notify us of your intention to return. Contact us by email at contact@ombreinterieur.fr with your order number.

What is the difference between a blackout curtain and a thermal curtain?

A blackout curtain blocks light (ideal for bedrooms), while a thermal curtain insulates against cold and heat. Some models combine both properties.

Where do your products come from?

Our products are manufactured by partner suppliers located in Asia, selected for their manufacturing quality. Our warehouses are located nearby to optimize logistics.

How to contact customer service?

Send us an email at contact@ombreinterieur.fr. Our team will respond within 24 hours, Monday to Friday.

FAQs - Frequently Asked Questions

Q: Are promotional items refundable?

No, products purchased on sale or promotion are neither refundable nor exchangeable.

Q: Can I customize the size of my curtains?

Yes! For many products, you can choose different sizes and types of attachments (eyelets, pencil pleat tape, rod pocket, etc.) to adapt the curtain to your window.

Q: How to choose the right curtain size?

Measure the width of your window and multiply by 1.5 to 2 for a nice pleat effect. For the height, measure from the top of the rod to the floor or to the sill depending on your preference.

Q: How to care for my curtains?

Most of our polyester curtains can be machine washed at 30°C on a delicate cycle. Avoid tumble drying and iron at a low temperature if necessary. Always consult the product label.

Find answers to the most frequently asked questions about our products, delivery, returns, and more.

All Orders & Payment Delivery Returns & Refunds Our Products Curtains & Decoration Other

Orders & Payment

6 questions

We accept a wide range of payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay, Bancontact, iDEAL, MobilePay, Shop Pay, and USDC. All transactions are protected by SSL encryption. Learn more about our payment methods.

Absolutely. All transactions are protected by SSL encryption. No banking data is stored or transmitted on our site. Look for the padlock and "https://" in your address bar during payment. With PayPal, you also benefit from buyer protection.

Yes! Use code BIENVENUE5 on your first order to get an immediate 5% discount. You can also sign up for our newsletter to receive exclusive offers.

Once your order has begun production, no modifications or refunds will be accepted. If your order has not yet been processed, contact us quickly at contact@ombreinterieur.fr and we will do our best to help you.

Your invoice is automatically sent to you by email upon order confirmation. Please check your spam folder if you cannot find it. In case of any issue, contact us at contact@ombreinterieur.fr.

Payment in installments is possible via Shop Pay, available at checkout. This option allows you to divide the amount into several monthly payments without additional fees, subject to eligibility.

Delivery

6 questions

Yes, delivery is 100% free on all orders, worldwide. No minimum purchase required. We have a network of warehouses allowing efficient logistics with reduced environmental impact.

Our products are delivered within 2 to 3 weeks, with an average of 15 days. You receive an email at each stage: shipping, transit, out for delivery, delivered. Exceptional circumstances may sometimes extend this period.

Tracking is accessible at any time on our page Track your package. You also receive email notifications at each stage. Remember to leave us your phone number when ordering to receive tracking SMS messages.

Yes, we provide worldwide delivery. All countries are eligible for free shipping. Delivery times may vary depending on the destination.

Delivery is made directly to your home. If your mailbox is large enough, the package will be left there. Otherwise, you will receive a notice to collect your package at the post office or a nearby pickup point.

Carriers may require logistical processing time which can make it seem like the package is stagnant. If no movement is observed after several days, contact us at contact@ombreinterieur.fr and we will investigate immediately.

Returns & Refunds

6 questions

Yes, you have 14 days after receipt to notify us of your intention to return. Send an email to contact@ombreinterieur.fr with your order number and the reason for the return. Consult our complete return policy.

Except in cases of a defect or malfunction noted upon receipt, return shipping costs are the customer's responsibility. In case of a defective product, we will cover the return costs.

No, products purchased on sale or promotion are neither refundable nor exchangeable. This rule also applies to personalized or custom-made items.

Yes, we offer exchanges in certain cases. Contact us at contact@ombreinterieur.fr specifying the product and desired modification. We will do our best to satisfy you.

Contact us within 14 days of receipt with photos of the product and package at contact@ombreinterieur.fr. We will find a quick solution: reshipment or refund.

Custom-made or personalized items cannot be returned, except in case of a defect noted within 14 days of delivery. Please double-check your measurements before ordering.

Our Products

7 questions

Yes! For many products, you can choose different sizes and types of attachments (eyelets, pencil pleat tape, rod pocket, etc.) to adapt the curtain to your window. Consult the product page to see available options, or contact us for custom sizes.

We offer curtains made of polyester, linen, velvet, and cotton. Each product page indicates the exact composition. Polyester is the most durable and easy to maintain, linen offers a natural look, and velvet adds a luxurious touch.

Blackout: blocks 85-99% of light, perfect for bedrooms. Thermal: insulates against cold in winter and heat in summer, reduces your energy bill. Soundproof: reduces outdoor noise by up to 30 dB. Some models combine these 3 properties.

We strive to reproduce colors as faithfully as possible. However, minor variations may occur due to your device's screen settings. These slight differences do not constitute a defect and do not justify a refund.

Most of our polyester curtains can be machine washed at 30°C on a delicate cycle. Avoid tumble drying and iron at a low temperature if necessary. For velvet curtains, prefer dry cleaning. Always consult the product label. More tips on our blog.

Yes, our shower curtains are made of waterproof polyester. They resist splashes and dry quickly. They are easy to machine wash. Discover how to wash a shower curtain.

The majority of our products are available and made to order to guarantee their freshness and quality. If an item is out of stock, it is removed from our catalog. Consult our page Our stock to learn more.

Curtains & Decoration

5 questions

Measure the width of your window and multiply by 1.5 to 2 for a beautiful pleat effect. For the height, measure from the top of the rod to the floor or to the window sill. Tip: add 15-20 cm in height for the curtain to elegantly touch the floor. More tips in our article How to enhance your curtains.

Harmonize your curtains with the dominant colors of your room. For a grey living room, opt for beige, white or mustard yellow. For a blue bedroom, white or light grey go well. For a cozy effect, choose warm tones (beige, brown). Discover our guides: grey living room curtains and blue bedroom curtains.

Eyelets: modern style, glides easily, ideal for the living room. Pencil pleat tape: regular and elegant pleats, suitable for rails and rods. Rod pocket: traditional and discreet look, perfect for small kitchen or bathroom curtains. Consult our rod guide.

Yes, our outdoor curtains are designed with UV and moisture-resistant polyester. They are perfect for decorating a terrace, garden, or balcony. We recommend bringing them indoors during heavy rain or prolonged storms to extend their lifespan.

A sheer curtain is a light, transparent fabric that filters light while preserving your privacy. A curtain is thicker and can be blackout, thermal, or decorative. The ideal is often to combine the two: a sheer curtain for the day and a blackout curtain for the night.

Other

5 questions

Send us an email at contact@ombreinterieur.fr or use our contact form. Our team will respond within 24 hours, Monday to Friday.

Yes! Join our affiliate program and earn commissions on every sale generated through your personalized link. It's free and non-binding. Sign up here.

Yes! Every order placed with Ombre Intérieur supports a reforestation program. We are actively committed to the climate and a greener future. Discover our commitment to the climate.

Our products are manufactured by partner suppliers in Asia, selected for their manufacturing quality and production standards. Our warehouses are located nearby to optimize logistics. Learn more about the origin of our products.

Yes! Our interior decoration glossary contains nearly 2000 definitions: styles, materials, furniture, colors and more. Each term is explained with practical tips and a dedicated FAQ. A real treasure trove for all decoration enthusiasts!